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Cancellation & Refund Policy
Our lenses are tailor-made for you. Once cut with your specific power & fitted in your desired frame, we cannot reuse the lenses again for anyone else. However, we really want you to be 100% happy with our products and services, which is why here’s a simplified cancellation policy for you.
Once your request is placed. You will receive an Email/SMS with all the necessary details. Any refund applicable will be made as per the Refund Policy.
COMPLETE ORDER CANCELLATION |
PARTIAL ORDER CANCELLATION |
To cancel your full order, follow the option below:
Note: 100% Cancellation and Refund is not allowed if the products are already custom made and dispatched. 50% of the lenses price are deducted and refunded when there is a genuine reason.
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Currently, partial cancellations are allowed. refunds will be made in case of partial order cancellation/return. |
Offer Specific Cancellations
In case you’ve availed any offer while placing your order, make sure you go through the entire Terms & Conditions of the specific offer before initiating a cancellation request.
[Other T&Cs mentioned here will also apply]
Unethical Purchase Policy
We endeavor to ensure a purchase or an offer is completely fool-proof, however, in case of unethical purchase, the below policy terms may come into effect.
- Visionaryie will not be liable to pay any refund to the customer/s in case if any purchase is made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes. All such orders will be cancelled whatsoever.
- Also, if it is observed that a user is placing multiple/bulk orders and is also returning/cancelling the same; Under this circumstance, Visionaryie reserves the right to charge a substantial return/cancellation fee (which could also be entire order amount) from the user if similar charges are also borne by Visionaryie.
- In case of misuse by a customer by falsifying his/her Email Id or Mobile Number; Visionaryie will cancel the order and no refund will be paid.
Visionaryie Refund Policy
At Visionaryie, we conduct a multi-layer quality check process so that you don’t have to face any inconvenience at all. We are dedicated to offering you products of the highest quality. In the unlikely event that you aren’t completely satisfied with our product, you can ask for a refund for Visionaryie house brands’ eyeglasses and sunglasses within 7 Days of receiving your order.
With the following exceptions, we allow refunds:
- Eyewear: [Eyeglasses, Progressive Reading glasses, Power Sunglasses]
Refunds are not accepted for products featuring any of the following:
– Frame or lens scratches that did not exist at the time of delivery. To make sure that the product gets to you in great condition, we conduct a thorough quality check.
– Product mishandled after delivery, with evident intentional damage to the product that has damaged it.
– An eyewear case or other type of packing is damaged, torn, or otherwise not in the same condition as when it was delivered.
- Contact lenses: These can only be returned within 7 days after being purchased provided they are unused and still in their original, unopened packaging.
- Accessories (Lens cleaner, contact lens solution, Eye Health gummies, etc.): Accessories are not eligible for refunds.
I received a broken/damaged parcel! What Can I Do?
If a customer receives an empty/broken parcel of their order then he/she needs to inform the customer support team within 24hrs of the delivery. Do note that if the packaging has been already opened/tampered with at the time of delivery and the customer still accepts it, Visionaryie is not liable to refund any amount in such scenarios. In any other case, the customer would only be provided with a replacement with the same model (if available) or similar and not a refund.
The Return Process
Visionaryie offers a Free Pick-up service in most cities. Customers can raise a return request for Eyeglasses & Sunglasses orders by following the step below:
- Call Visionaryie Customer Care at +91-8374554652 or send an email to helpdesk@visionary.com with order details.
After a return request is initiated, we would schedule a pick-up at your location. within the next two to five days. The customer should keep the products and all of their respective accessories ready for pickup. Once the product is received at our warehouse and has passed the required quality checks, the refund will be processed.
Steps in the Refund Process:
These are the steps in our refund process:
1. Return request is created by the customer
2. Pickup of the Product (typically takes 2-3 Days)
3. Quality Inspection by Visionaryie, which typically takes 1-2 Days
4. Initiating the refund (typically takes 1 day)
5. Refund Completed (around 7 days post refund initiation)
Refund Timelines:
Refund Source |
Timelines* |
How? |
Wallets/ Debit Card |
3-5 Days post Refund Initiation |
Once the product is received and passes the quality control check, the amount is instantly credited. |
Credit Card Payments |
4-5 days post Refund Initiation |
UPI Payments |
3-5 Days post Refund Initiation |
There will be a link provided to share bank details. Once the product is received and reviewed, the refund will be processed immediately. |
Cash on Delivery |
3-5 Days after receiving bank details |
* Refund of a product will only be initiated after the product is received at our warehouse and has passed the required quality checks.