Cancellation & Refund Policy

Our lenses are custom-made to fit your unique prescription and chosen frame. Once crafted and fitted, they cannot be reused for anyone else. However, we are committed to ensuring your complete satisfaction with our products and services, which is why we offer a simplified cancellation policy for your peace of mind.

Once your request is submitted, you will receive an email or SMS with all the relevant details. Any applicable refunds will be processed according to our Refund Policy.

Offer Specific Cancellations

If you have used any offers when placing your order, please review the full Terms & Conditions of the specific offer before submitting a cancellation request.
[Other T&Cs mentioned here will also apply]

Unethical Purchase Policy

We endeavor to ensure a purchase or an offer is completely fool-proof, however, in case of unethical purchase, the below policy terms may come into effect.

• Visionaryie will not be liable to pay any refund to the customer/s in case if any purchase is made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes. All such orders will be cancelled whatsoever.
• Also, if it is observed that a user is placing multiple/bulk orders and is also returning/cancelling the same; Under this circumstance, Visionaryie reserves the right to charge a substantial return/cancellation fee (which could also be entire order amount) from the user if similar charges are also borne by Visionaryie.
• In case of misuse by a customer by falsifying his/her Email Id or Mobile Number; Visionaryie will cancel the order and no refund will be paid.

Visionaryie Refund Policy

At Visionaryie, we conduct a multi-layer quality check process so that you don’t have to face any inconvenience at all. We are dedicated to offering you products of the highest quality. In the unlikely event that you aren’t completely satisfied with our product, you can ask for a refund for Visionaryie house brands’ eyeglasses and sunglasses within 15 Days of receiving your order.

With the following exceptions, we allow refunds:

• Eyewear: [Eyeglasses, Progressive Reading glasses, Power Sunglasses]

  Refunds are not accepted for products featuring any of the following:

  – Frame or lens scratches that did not exist at the time of delivery. To make sure that the product gets to you in great condition, we conduct a thorough quality check.

  – Product mishandled after delivery, with evident intentional damage to the product that has damaged it.

  – An eyewear case or other type of packing is damaged, torn, or otherwise not in the same condition as when it was delivered.

• Contact lenses: These can only be returned within 7 days after being purchased provided they are unused and still in their original, unopened packaging.
• Accessories (Lens cleaner, contact lens solution, Eye Health gummies, etc.): Accessories are not eligible for refunds.

I received a broken/damaged parcel! What Can I Do?

If a customer receives an empty/broken parcel of their order then he/she needs to inform the customer support team within 24hrs of the delivery. Do note that if the packaging has been already opened/tampered with at the time of delivery and the customer still accepts it, Visionaryie is not liable to refund any amount in such scenarios. In any other case, the customer would only be provided with a replacement with the same model (if available) or similar and not a refund.

The Return Process

Visionaryie offers a Free Pick-up service in most cities. Customers can raise a return request for Eyeglasses & Sunglasses orders by following the step below:

• Call Visionaryie Customer Care at +91-8374554652 or send an email to helpdesk@visionary.com with order details.

After a return request is initiated, we would schedule a pick-up at your location. within the next two to five days. The customer should keep the products and all of their respective accessories ready for pickup. Once the product is received at our warehouse and has passed the required quality checks, the refund will be processed.

Steps in the Refund Process:

These are the steps in our refund process:

1. Return request is created by the customer

2. Pickup of the Product (typically takes 2-3 Days)

3. Quality Inspection by Visionaryie, which typically takes 1-2 Days

4. Initiating the refund (typically takes 1 day)

5. Refund Completed (around 7 days post refund initiation)

Refund Timelines:

* Refund of a product will only be initiated after the product is received at our warehouse and has passed the required quality checks.